Forest Cliff Camp FAQ - Registration from Forest Cliff Camp on Vimeo.

Parent Handbook 

We understand that sending your child to a camp is a big decision. For over 75 years, we’ve been entrusted by parents to take care of their kids and foster their spiritual growth in an atmosphere of fun, safety, acceptance and care. This handbook is intended to help parents learn about and become comfortable with Forest Cliff Camp. We’ve compiled tons of camp procedure information into one convenient booklet. We’ve included information that many have specifically asked for, as well as some that you may have never thought to ask for. It’s all about you, your kids and your comfort. Our goal is to make sure you are confident in Forest Cliff’s ability to care for and nurture your child.

This handbook refers to both types of camp Forest Cliff operates:

1. Forest Cliff SUMMER CAMP, which is our overnight camp at our Lambton Shores location (please refer to additional section of this handbook with green headings).

2. Forest Cliff DAY CAMPS, as we partner with various churches to bring day camps to London and Southwestern Ontario (please refer to additional section of this handbook with red headings).

If you’d like more information after reading this booklet, or if you’d just like to talk to a real person at Forest Cliff, feel free to contact us:

Office: 519-913-2744 Ext. 100
Email: info@forestcliff.ca

Forest Cliff Camps FAQ

About Forest Cliff
Can you tell me more about Forest Cliff Camp?
What is Forest Cliff's hiring process?
Will my child fit in and be accepted at Forest Cliff?
How do you handle behavioural problems?

Day Camps FAQ

What does a typical day at Day Camps look like?
Medical Questions
Do you provide medical care at Day Camp?
How do you manage sunscreen and hydration?
What if my camper has medications?
How do I contact the Day Camp location in case of emergency?
Registration Questions
How do I request my child be placed in a group with a friend or relative?
Is there a discount for siblings?
What are the payment options for Day Camp registration?
What is your cancellation policy?
What if I need to transfer to another camp?

Summer Camp FAQ

What does a typical day look like at Summer Camp?
Medical Questions
Do you provide medical care at Summer Camp?
How do you manage sunscreen application and hydration?
Can my child with special needs go to Summer Camp?
What if my child requires a special diet or has food allergies?
What do I do if my child has medications?
When do you contact parents regarding a medical issue?
How do I contact the Summer Camp in case of emergency?
Registration Questions
How do I request my child be placed in a cabin with a friend or relative?
Is there a discount for siblings?
What are the payment options for Summer Camp registration?
What is your cancellation policy?
What do I do if my child is put on the Summer Camp waitlist?
What if I need to transfer to another camp session?
Are bursaries available for Summer Camp?
Preparing for Camp Questions
What needs to be completed before the first day of Summer Camp?
What should my child bring to Summer Camp?
What shouldn't my child bring to Summer Camp?
What does check-in and check-out look like at Summer Camp?
What do I do if I need to pick up my camper early?
Can I send mail to my camper?

About Forest Cliff
Can you tell me more about Forest Cliff?
OUR STORY

Forest Cliff Camp began at Turkey Point as the Foresthill Boys Camp in 1939 under the sponsorship of the London Christian Businessmen’s Association. Incorporated in 1947, Forest Cliff Camp moved to its present location on a beautiful sandy beach on Lake Huron near Forest, Ontario.

Through the years, Forest Cliff Camp has undergone many changes. Cabins have replaced the old “tabins” and tents. The campground now rings with the laughter of both boys and girls. An exciting recreational program that includes banana boating, rocketry, horseback riding, wacky science, rock climbing wall and high ropes course has been added to the original camp activities. Training programs aimed at developing leadership skills and spiritual disciplines for potential staff have been added and improved over the years. Accredited by the Ontario Camps Association since 1997, Forest Cliff Camp is also a member of Christian Camping International Canada.

In 2015, we launched Forest Cliff Day Camps, partnering with various churches in London to bring the Forest Cliff experience to life in a Day Camp setting. Forest Cliff Day Camps is expanding in the London area and we look forward to continued growth in this new venture.

MISSION, VISION & VALUES

Forest Cliff Camp aspires to be a pioneering ministry and an indispensable partner in changing young lives.  We seek to fulfill this through our mission which is to create life-changing and unforgettable experiences that encourage young people to learn more about themselves and God and inspire them to grow into their true potential.

In addition to our mission, we hold a number of values that influence the way we think and do camp:

• We desire life change for ourselves and others through God’s message of love, forgiveness and hope.

• We are committed to serving children, youth and young people. We want to meet the diverse needs of all our guests.

• We are passionate about doing ministry in the context of personal, caring relationships and inclusive and close communities. As a result, we expend a great deal of time and energy finding, developing and retaining people who relate to others in such a manner.

• We are committed to delivering unique, exciting and inclusive experiences.

• We seek to be a listening, learning and leading organization that launches young people into a life of purpose and Kingdom service.

ACCREDITATION

We engage multiple licensing and accreditation agencies, consultants, partners and vendors in areas ranging from medical and emergency procedures to food service and staff training. Our Summer Camp is accredited by the Ontario Camps Association. The Ontario Camps Association supports, advances, promotes and accredits camps throughout Ontario. back to top

What is Forest Cliff’s hiring process?

SELECTION

We have located the most amazing and caring staff for your child! We strive to find staff members who are spiritually, mentally and emotionally mature to ensure that not only is your child in good hands, but in good hearts.

HIRING PROCEDURES & PROCESSES

We have a rigorous staff selection process that leads us to the best people. Our interview process covers where applicants are in their spiritual walk, maturity of faith, how to build relationships with kids, experience working with kids, and overall competencies for the job.

Once hired, every staff will have a background check covering criminal history and vulnerable sector screening. We also require a minimum of three positive non-family references.

COMPENSATION

While many camps and organizations use volunteers to staff their events, we’ve found that paying our staff helps provide consistent, high quality experiences for campers regardless of which week they choose to come. The best staff are in high demand as competent workers, and the reality is they need to make money in the summer. We pay our staff to make sure we attract and retain the best Christian young adults in the workforce for summer positions.

STAFF TRAINING

Our paid and volunteer staff are trained in camper care, safety protocols, child protection, conflict management and customer service.

Camper Care – focuses on camper behaviour management: how to deal with bullying, how to help with homesickness, and making sure that every camper gets individual attention. Staff are taught to recognize that every camper learns differently and has his/her own set of needs. Counsellors are trained to identify where each child is spiritually and will meet them where they’re at while challenging them to grow.

Safety Protocols – covers training in scenarios like severe weather, fire, medical emergency and intruder on site.

Child Protection – focuses on two aspects of child protection: prevention and how to report suspected abuse. Prevention of abuse at camp includes what is and is not appropriate.

Conflict Management – covers conflict management with fellow staff and to help campers work through conflict with each other.

Customer Service – teaches staff how to address and greet kids and parents and provide an exceptional camp experience for every camper.

First Aid Awareness – addresses typical camp ailments and how to deal with them including bee stings, stomach aches, and how to deal with issues discreetly. Also teaches how to work with health centre to get camper medications on time.

Additionally, all staff take classes about Forest Cliff culture, covering the gospel and Forest Cliff doctrine: who we are, why we teach what we teach, what they’re expected to cover in small group time, how to share their spiritual journey in an appropriate way, and how to remain sensitive to many denominations without compromising our Statement of Faith.

During their weeks of training, paid staff are given extended solo time where they’re encouraged to prepare themselves spiritually for the job.

ACTIVITY STAFF TRAINING

Activity staff receive training specific to their activity area with an emphasis on safety, proper use of equipment, engaging all campers and effective debriefs. In some high-risk areas, certification by national or provincial industry associations is required.

LEADERSHIP STAFF TRAINING

Leadership staff oversee group areas, activities, or have specialized functions at camp. Their main job is to oversee counsellors, support and activity staff, ensuring that those staff have all the resources they need to deliver an exceptional Forest Cliff experience for all their campers. These individuals have exceptional leadership abilities.

VOLUNTEER TRAINING

Our volunteers receive the same abbreviated training but are not required to have first aid training.  back to top

Will my child fit in and be accepted at Forest Cliff?

INVESTMENT IN CAMPERS

Everything we do is for the kids. And everything we do is intentional. We’ve purposefully designed every aspect of camp to accommodate the varying needs of campers of different ages. All of these considerations create a customized experience for each Forest Cliff camper. The key to our curriculum is small groups. Small group sessions allow counsellors to identify their campers’ developmental needs and challenge them in their growth. back to top

How do you handle behavioural problems?

All counsellors are trained in our behaviour management and anti-bullying policy. If a child causes a disturbance, that child is removed from the situation and there is a very caring conversation about a change in behaviour. We partner with the camper to come up with a solution that works for everyone, grace is given and consequences are enforced, if necessary. If there is no change in the camper’s behaviour, the camper’s parent/guardian will be called to discuss options.  back to top

Day Camps FAQ

What does a typical day at Day Camps look like? 

A Fun Day at Day Camp! (Water Days are Tuesdays & Thursdays)

Do you provide medical care at camp?

Each Day Camp location has complete first aid kits in the event a medical issue arises. We contact parents/guardians when:

• A camper has significant bumps, bruises or cuts with the potential for scarring, especially on the face
• Any time there is something out of the ordinary (ie. seizure/accident)
• When a camper has had an exposure to a contagious disease, bug or parasite
• If a camper must be sent off-site for professional medical treatment
• Any other concerning medical issue staff deems necessary to communicate with parents

At Day Camps, we serve only peanut/nut free snacks and ask parents to provide only peanut/nut free lunches. back to top

How do you manage sunscreen application and hydration?

We require that you send sunscreen with your child. Our staff will ensure it is applied regularly.  

Campers are asked to bring a water bottle to day camp to stay properly hydrated. On especially hot days, we will take extra care to ensure campers get lots of water. back to top

What if my child has medications that need to be taken at Day Camps?

If a camper requires medication during the week, it will be kept in the Day Camp office and dispersed at the appointed time. The parent/guardian will be consulted at check-in to determine if a camper’s epipen or inhaler needs to remain with them at all times.  At Day Camp, we serve only peanut/nut free snacks, and ask parents to provide only peanut/nut free lunches.
back to top

How do I contact the Day Camp in case of emergency?

Call us at our direct site phone number (number will be provided in prior to arrival email). You can also email us at daycamps@forestcliff.ca. back to top

How do I request my child be placed in a group with a friend or relative?

During the registration process you will have the opportunity to request one group mate for your child’s Day Camp week. We know campers want to be with their friends. We are happy to guarantee one mutual request for group mate for your camper provided they are similar ages. Please do not list multiple names. It is best if you can confirm with the friend’s parent prior to registration to avoid disappointment at check-in. back to top

Is there a discount for siblings?

If registering 3 or more campers from the same family household, a discount of 50% will apply to the lowest-priced camp for the the third and any additional registrations. The Family Discount does not apply when a third party is paying all or some of the fee.

For SUMMER CAMP (overnight at our Lambton Shores location), use discount code FAMILYSC to receive 50% off the lowest priced registration.

For DAY CAMP, use discount code FAMILYDC to receive $30 off the third and any additional registrations.

Please note: all children must be attend the same type of camp (either Day Camp or Summer Camp) in order to qualify for the discount. This discount does not apply to Junior Camp sessions. If using the Family Discount, no other promotional codes will apply (ie. one family cannot use First Time Camper offer AND Family Discount).  back to top

At the time of registration, a deposit is required: $50/child for Day Camp.  The balance of the registration is due by May 1. If you register after May 1, you must pay in full at the time of registration.

Methods of payment include:

• Credit card, through online registration
• E-transfers can be sent to info@forestcliff.ca when you log in to your bank's online banking site (please use password forestcliff, all lowercase, all one word)
• Cash (exact change only) can be received in our London office (254 Adelaide St. S, in the YFC Youth Centre)

You can log into your account at any time throughout the year to view your statement and print your receipt.  back to top

What is your cancellation policy?

All refunds are subject to a $35.00 administration fee:

• 45 days prior to the start of reserved week of camp , with written notice, a complete refund (less administration fee) is available
• 8 to 44 days prior to the start of reserved week of camp, with written notice, a 50% refund (less administration fee) is available
• Registration fee is non-refundable if cancelled within 7 days of the reserved week of camp or thereafter

The Executive Director and/or Administrator make the final decision as to who qualifies for refunds.  Refunds are not granted for inclement weather of if a parent/guardian withdraws the camper early from the session. Cancellations must be in writing (mail, email or fax). Refunds will be made by cheque and mailed within 4 weeks of the cancellation if paid by e-transfer or refunded to your credit card.  back to top

What if I need to transfer to another camp session?

If a camper needs to transfer to a different session or program, we will be glad to move him/her as space allows. back to top

Summer Camps FAQ

What does a typical day at Summer Camps look like? 

A TYPICAL DAY AT SUMMER CAMP

Do you provide medical care at Summer Camp?

We depend upon volunteer registered nurses, as well as employ a health care team for Summer Camp sessions. The medical staff respond to emergencies, distribute medications and provide basic first aid care for our campers and staff.

All medications need to be turned in to the health centre staff in the original containers during check-in. The parent/guardian will be consulted at check-in to determine if a camper’s epipen or inhaler needs to remain with the camper or kept in the counsellor room or nurse’s station.

Counsellors are given a list of camper medications and the times medication needs to be taken. During the camp week, campers will go with their counsellor to the health centre to get their medication at the designated time.

We contact parents/guardians when:

• A camper has significant bumps, bruises or cuts with the potential for scarring, especially on the face
• Any time there is something out of the ordinary (ie. seizure/accident)
• When a camper has had an exposure to a contagious disease, bug or parasite
• Any time a camper is sent off-site for professional medical treatment
• Any other concerning medical issue staff deems necessary to communicate with parents back to top

Forest Cliff has a calling to welcome every child who would like to come to camp. Through our inclusive programming we strive to meet the needs of every young person, whether it’s physical, behavioural, dietary or medical. Forest Cliff Camps is committed to providing exceptional and accessible service through our one-to-one support program for campers and volunteers. Forest Cliff will remove and prevent barriers to accessibility by meeting our accessibility requirements under Ontario’s accessibility laws. For scheduling purposes or for all other inquiries please contact our London office.

Our kitchen is familiar with special diets and food allergies. Everything we serve at Forest Cliff is peanut/nut free. We have asked that no peanut/nut products be brought to, or consumed on, the property.

A flat fee of $45 is charged for gluten free, dairy free, and/or egg free diets (if 2 or more apply please contact the office for a payment adjustment). Vegetarian option is a $15 fee. We are not able to accommodate preferences. For further information, please contact our office at info@forestcliff.ca or 519-913-2744 x 100. back to top

All medications need to be turned in to the health centre staff during check-in. Bring all medications in the original containers and do not pack them in the suitcase.

The parent/guardian will be consulted at check-in to determine if a camper’s epipen or inhaler needs to remain with the camper or kept in the counsellor room or nurse’s station.

We contact parents/guardians when:

• A camper has significant bumps, bruises or cuts with the potential for scarring, especially on the face
• Any time there is something out of the ordinary (ie. seizure/accident)
• When a camper has had an exposure to a contagious disease, bug or parasite
• Any time a camper is sent off-site for professional medical treatment
• Any other concerning medical issue staff deems necessary to communicate with parents back to top

How do I contact the Summer Camp in case of emergency?

Emergency phone calls will be received at the camp office at 519-913-2744 ext. 2 for the Summer Camp Office.  back to top

How do I request my child be placed in a cabin with a friend or relative?

During the registration process you will have the opportunity to request one cabin mate for your child’s Summer Camp week. We know campers want to be with their friends. We are happy to guarantee one mutual request for cabin mate for your camper provided they are similar ages and of the same sex. Please do not list multiple names. It is best if you can confirm with the friend’s parent prior to registration to avoid disappointment at check-in.  back to top

Is there a discount for siblings?

If registering 3 or more campers from the same family household, a discount of 50% will apply to the lowest-priced camp for the the third and any additional registrations. The Family Discount does not apply when a third party is paying all or some of the fee.

For SUMMER CAMP (overnight at our Lambton Shores location), use discount code FAMILYSC to receive 50% off the lowest priced registration.

For DAY CAMP, use discount code FAMILYDC to receive $30 off the third and any additional registrations.

Please note: all children must be attend the same type of camp (either Day Camp or Summer Camp) in order to qualify for the discount. This discount does not apply to Junior Camp sessions. If using the Family Discount, no other promotional codes will apply (ie. one family cannot use First Time Camper offer AND Family Discount).   back to top

What are the payment options for Summer Camp registration?

At the time of registration, a deposit is required: $150/child for Summer Camp.  The balance of the registration is due by May 1. If you register after May 1, you must pay in full at the time of registration.

Methods of payment include:

• Credit card, through online registration
• E-transfers can be sent to info@forestcliff.ca when you log in to your bank's online banking site (please use password forestcliff, all lowercase, all one word)
• Cash (exact change only) can be received in our London office (254 Adelaide St. S, in the YFC Youth Centre)

You can log into your account at any time throughout the year to view your statement and print your receipt.  back to top

What is your cancellation policy?

All refunds are subject to a $35.00 administration fee:

• 45 days prior to the start of reserved week of camp , with written notice, a complete refund (less administration fee) is available
• 8 to 44 days prior to the start of reserved week of camp, with written notice, a 50% refund (less administration fee) is available
• Registration fee is non-refundable if cancelled within 7 days of the reserved week of camp or thereafter

The Executive Director and/or Administrator make the final decision as to who qualifies for refunds.  Refunds are not granted for inclement weather of if a parent/guardian withdraws the camper early from the session. Cancellations must be in writing (mail, email or fax). Refunds will be made by cheque and mailed within 4 weeks of the cancellation if paid by e-transfer or refunded to your credit card.  back to top

What do I do if my child is put on the Summer Camp waitlist?

When any of the camps reach their capacity, we will create a waitlist. This wait list is created on a first come, first served basis. You will be contacted when a spot becomes available. If there are no remaining spots for that camp, we encourage you to look at the other sessions that are offered.

What if I need to transfer to another camp session?

If a camper needs to transfer to a different session or program, we will be glad to move him/her as space allows. back to top

Are bursaries available for Summer Camps?

Forest Cliff Camp bursaries are dependent upon fundraising and are granted for Summer Camp only as funds become available. If you would like to apply for financial assistance for summer camp, please complete the bursary application while completing your camp registration online. Once your application and required proof of income documentation (Notice of Assessment) is received, it will be reviewed and you will be contacted when a decision has been made.  (Bursaries are not available for Day Camps)

What needs to be completed before the first day of Summer Camp?

Prior to check in, your balance must be paid in full. Report any address/phone number changes for your family or your emergency contacts, or any changes to your camper’s health card. Make sure the pick-up authorization list is correct and up-to-date.  back to top

What should my child bring to Summer Camp?

Please LABEL everything with your camper's first and last name

• pajamas, underwear and extra socks
• warm jacket or sweatshirt, hat and raincoat/poncho
• modest swimsuit and t-shirt for swimming (required)
• beach towel and sunscreen
• 1 pair of swim shoes/sandals that can get wet; 1 pair of closed toed shoes (required)
• towel, washcloth, toiletries, comb or brush
• sleeping bag and pillow (bagged)
• sheet to cover the plastic mattress (optional)
• water bottle
• shorts, t-shirts, long pants and long-sleeved shirts
• insect repellent
• optional - disposable camera (as cell phones are not permitted)

What Parents are Saying

“It was awesome!! It was one if the best experiences of my daughter’s life!!!” – KAYLEE A. 

“This was my son’s first year away at camp and away from home for any length of time on his own. He had an amazing time! He loved the food, (he’s a picky eater) and felt the facilities were very well kept and clean. This was important to both him and myself. I will highly recommend this camp to others. Keep up the great work.” – KATHY C. 

“I think you do an amazing job...I have had 3 children go to camp at Forest Cliff and they have all loved it!!” – DAVE L.